Policies
Orders and refunds
Each order is for one date and delivery method only.
If you have questions about or issues with an order, or need to change or cancel an order, email us at info@acqbread.com.
Orders cancelled within the order window for that date will be refunded in full. Refunds are applied to the card that was used for payment. Stripe will email you a refund receipt within 5 to 10 days.
We cannot offer additional pick-up hours outside the agreed-upon window, or offer refunds for missed pick-up orders. Unclaimed pick-up orders are donated to local mutual aid projects.
In rare cases, we may need to change or refund portions of an order. In such cases you will be notified by email in advance of the change.
Privacy
To fulfill your order, we ask for certain personally identifying information such as your name, email, and address. We use this information exclusively to communicate with you about and fulfill your order.
Our Local Van Delivery service is fulfilled by Flot. Their privacy policy can be read here.
Order payment information is handled by Stripe, our payment processor. Their privacy policy can be read here. We do not store or process your complete payment information in our systems.
We do not send promotional mail or email.
We do not use analytics or advertising cookies.
Personally identifying information associated with orders are expunged from our systems within 30 days of fulfillment.
Although our systems and administration follow strict security standards, no internet communication or digital storage is 100% secure. You engage with our services at your own risk. If we have reason to believe our security systems have been breached and your personal information has been exposed, we will notify you directly.
Contact
ACQ Bread Co., 543 Clinton St, Brooklyn, NY 11231